Complaint Data
Annexure – B
Complaint Data to be displayed by RAs
Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:
| Sr No | Received from | Pending at the end of last month | Received | Resolved* | Total Pending# | Pending complaints > 3 months | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 1 | 1 | 0 | 0 | 6 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| GRAND TOTAL | 0 | 1 | 1 | 0 | 0 | 6 | |
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
| Sr No | Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | January 26 | - | - | - | - |
| 2 | February 26 | - | - | - | - |
| 3 | March 26 | 0 | 1 | 1 | 0 |
| 4 | April 26 | - | - | - | - |
| 5 | May 26 | - | - | - | - |
| 6 | June 26 | - | - | - | - |
| 7 | July 26 | - | - | - | - |
| 8 | August 26 | - | - | - | - |
| 9 | September 26 | - | - | - | - |
| 10 | October 26 | - | - | - | - |
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| Sr No | Year | Carried forward from previous year | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2019-20 | 0 | 0 | 0 | 0 |
| 2 | 2020-21 | 0 | 0 | 0 | 0 |
| 3 | 2021-22 | 0 | 0 | 0 | 0 |
| 2022-23 | 0 | 0 | 0 | 0 | |
| 5 | 2023-24 | 0 | 0 | 0 | 0 |
| 6 | 2024-25 | 0 | 0 | – | – |
| GRAND TOTAL | 0 | 0 | 0 | 0 | |
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.